Due to the digital nature of our products, all sales of ebooks from thephysiotherapy.shop are final and non-refundable.
Once an ebook is purchased and the download link is provided, the sale is considered complete. We do not offer refunds or exchanges for digital products.
Please read the product descriptions carefully and ensure the ebook meets your needs before making a purchase. If you have any questions about an ebook’s content, we encourage you to contact us at [Your Contact Email Address] prior to your purchase.
Exceptions
We understand that technical issues can occur. A refund may be considered only in the following exceptional circumstances:
- Duplicate Purchase: If you accidentally purchase the same ebook more than once, please contact us within 24 hours of the purchase with your order details. We will verify the duplicate purchase and process a refund for the extra copy.
- Failed Download: If you are unable to download the ebook file after multiple attempts due to a verifiable technical error on our end, we will first work with you to resolve the issue. If the issue cannot be resolved, a refund may be issued. All failed download claims must be reported within 7 days of the purchase date.
To request a refund for an exception listed above, please contact us at hello@thephysiotherapy.shop and provide your order number and a detailed explanation of the issue. All refund requests are subject to review.
By completing a purchase on our website, you agree to this refund policy.